Privacy Policy

Updates to This Notice

We may update this Privacy Notice from time to time. When required by law, we will notify you of changes. If we make material updates, we will let you know—typically by email to the address linked to your account—so that you are always aware of the latest version.

The Personal Information We Collect

“Personal information” means data that can identify you directly or indirectly, or that allows us to contact you. This Privacy Notice covers all personal information you choose to share with us. You may be asked to provide personal information at any point when dealing with Frontr. We may share information across our group where needed, always in line with this Privacy Notice.

We do not sell, rent, or loan your personal information to third parties.

Types of Personal Information Collected

We collect information so we can provide our services, comply with legal obligations, and improve your experience. Some information is required under law; other information is optional but may be needed to access certain services. If you choose not to provide requested data, some features or services may be unavailable.

Examples include:

• Personal Identification Information: Full name, date of birth, age, nationality, gender, signature, utility bills, photographs, phone number, home address, and/or email.
• Formal Identification Information: Tax ID number, passport number, driver’s license details, national identity card details, and/or government-issued ID.
• Financial Information: Bank account information, tax identification numbers, and other financial details.
• Employment Information: Office location, job title, and/or description of role.

How We Use Your Personal Information

Our primary goal in collecting personal information is to deliver a secure, seamless, and reliable service. We use it to create, operate, and improve our offerings, as well as to meet regulatory requirements and prevent misuse. Examples include:

• Legal and Regulatory Compliance
  Many of our core services are regulated, requiring us to collect and verify identity, financial, and employment information. For example, we must confirm customer identities under anti-money laundering and counter-terrorism financing laws. If we cannot process your information for these purposes, we cannot provide services.
  EEA Residents: For individuals in the European Economic Area, the UK, or Switzerland, we process personal data as required by the EU General Data Protection Regulation (GDPR) or equivalent law, under Article 6.
• Enforcing Agreements
  Because we handle sensitive data, we actively monitor, investigate, and prevent activities that may be illegal, fraudulent, or violate our terms of service. Failure to allow us to process your data for these purposes will result in account termination.
• Service Communications
  We may send you important notices, such as account updates, service changes, or security alerts. Without these, you may miss information critical to your use of our services.
• Quality Control & Training
  We use data to ensure accuracy, improve support, and train staff so we can continue to deliver high-quality service.

We will not use your information for other purposes without your permission.

Information From Third-Party Sources

In certain cases, we obtain information from third parties where permitted by law, such as public databases and ID verification partners. These sources may confirm details like your name, address, employment profile, or sanctions status. This helps us meet compliance requirements and prevent fraud.

Protecting and Storing Your Information

We take the security of your data seriously. Frontr maintains, and requires service providers to maintain, physical, technical, and administrative safeguards to protect your information. Examples include encryption, firewalls, and access controls.

Your data may be stored or processed in the U.S. or other countries where we or our service providers operate. While we work hard to secure your information, we cannot guarantee absolute security of transmissions made over the internet.

Accessing and Updating Your Information

You have the right to review, correct, or amend your personal information, and in some cases delete it if inaccurate. If you close your account, we will retain certain data as required by law (such as for fraud prevention or AML compliance).

Your Rights

Depending on your location (e.g., if you are an EEA resident), you may have rights under data protection law, including:

• Right of Access – Request a copy of the data we hold about you.
• Right of Correction – Request corrections to inaccurate information.
• Right of Erasure – Ask us to delete data when no longer needed, when consent is withdrawn, or when processing is unlawful.
• Right to Restrict Processing – Limit how we use your data in certain circumstances.
• Right to Data Portability – Request your information in a portable format.
• Right to Object – Stop us from processing your data for certain purposes.
• Right to Withdraw Consent – If we process based on consent, you can withdraw it at any time.
• Right to Lodge a Complaint – You may complain to your local data protection authority if you believe your rights are violated.

In some cases, access may be denied—for example, if required by law, if it impacts another’s privacy, or if the request is unreasonable.

Retention of Personal Information

We retain personal information as long as your account is active and as needed to comply with legal obligations. Under U.S. and Wyoming requirements, we generally keep certain records for at least six (6) years.

International Transfers

As a U.S.-based company, your information may be transferred to and processed in the U.S. and other countries where our service providers are located, including the UK and Switzerland.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Notice, please contact us at:
compliance@frontr.io.