Frequently Asked Questions

How to Contact Frontr?

Click the link below to contact us via our outreach form: https://frontr.io/contact-us/.

How to onboard with Frontr?

1) How do I become a client?

To become a Frontr client, submit an inquiry through our onboarding form. Our team will schedule an introductory call to understand your business needs, use case, and eligibility under our qualified participant framework. Once approved, we’ll initiate the compliance review and account setup process.

2) What documentation is required for onboarding?

 Documentation requirements vary by client type (entity or individual) and jurisdiction, but generally include:

• Government-issued identification and proof of address
• Corporate formation documents and ownership structure
• Source of funds and business activity description
• KYC/KYB forms and beneficial ownership disclosures
• Additional information may be requested depending on the nature of your transactions and regulatory requirements

3) How long does the onboarding process take?

Onboarding timelines depend on the completeness of documentation and jurisdictional review. Most clients are approved within 1–10 business days once all compliance materials are received. Expedited processing may be available for qualified entities.

Which services does Frontr offer?

Frontr offers modern fiat and digital asset payment infrastructure for cross-border businesses. Our services include fiat-to-fiat, crypto-to-fiat, and fiat-to-crypto exchange, as well as settlement rails, treasury management, and institutional on/off-ramping.

We serve qualified participants, including U.S. and international high-net-worth individuals (HNWIs), qualified institutional buyers (QIBs), and well-capitalized corporations seeking secure, compliant, and efficient access to multi-asset liquidity.

How does Frontr’s payments and exchange process work?

Frontr facilitates secure, high-touch execution for qualified participants through its institutional settlement infrastructure. Once onboarded and verified, clients can submit payment and exchange requests via our operations desk or API.

Quotes are provided in real time, and upon confirmation, funds are exchanged and settled through designated bank or custodial accounts, ensuring full segregation and compliance. All transactions are monitored under our AML/KYC framework, and detailed post-trade reporting is made available for reconciliation.

Which digital assets does Frontr support?

Frontr supports leading digital assets, including Bitcoin (BTC), Ethereum (ETH), and a curated selection of established, high-liquidity cryptocurrencies. Our asset coverage focuses on reliability, regulatory clarity, and institutional-grade liquidity. For a full list of supported assets, please contact us.

How does Frontr determine pricing?

Frontr’s pricing is based on real-time market rates, liquidity conditions, and transaction size. We source rates from leading institutional liquidity providers across both fiat and digital asset markets to ensure competitive, transparent execution.

Exchange spreads and fees may vary depending on volume, currency pair, settlement method, and counterparty profile. Clients receive tailored pricing structures based on their flow and operational needs.

What are Frontr’s operating hours?

Frontr operates 24/7, providing continuous access to our payment, exchange, and settlement infrastructure. Our operations desks monitor liquidity and execution around the clock to accommodate clients across global time zones.

For account-specific inquiries or compliance-related matters, dedicated support is available during standard U.S. business hours, with after-hours assistance for urgent operational requests.

How secure are my funds and transactions?

Security is our top priority. We employ bank-grade controls, cold-storage for crypto assets where applicable, strict KYC/AML policies, and regular audits. Transactions and holdings are segregated and monitored.

What ongoing requirements must clients meet?

All clients are required to maintain current and accurate information with Frontr and promptly notify us of any material changes to ownership, control, or business activity.

We conduct periodic reviews to ensure compliance with regulatory and internal standards, during which clients may be asked to provide updated documentation. Clients must also adhere to our Terms of Service and ensure that all transactions remain consistent with their stated business purpose and risk profile.

Which Countries does Frontr not operate in?

For legal reasons, including adherence to OFAC sanctions compliance, we do not service individuals, Corporations and Institutions located/established in or residents of the following countries and regions: Afghanistan, Belarus, Burma (Myanmar), Côte D’Ivoire (Ivory Coast), Central African Republic, The Democratic Republic of the Congo, Cuba, Gaza Strip, Iran, Iraq, Liberia, Libya, North Korea (DPRK), Russian Federation, Somalia, South Sudan, Sudan, Syria, Ukraine, Venezuela,Yemen, Zimbabwe.

Are there any industries Frontr does not service?

Yes. In addition to jurisdictional restrictions, Frontr does not provide services to entities operating in certain high-risk or heavily regulated industries. These currently include:

• Adult entertainment
• Casinos, online gambling, or gaming
• Marijuana or cannabis-related businesses
• Weapons manufacturing or distribution
• Pharmaceutical distribution
• Non-profit or charitable organizations
  

This list is subject to change as regulations and internal policies evolve. Frontr reserves the right to update its eligibility criteria at any time based on regulatory developments, risk assessments, or compliance considerations. Please contact our team for the most current information regarding your eligibility.

Is Frontr regulated?

Frontr operates under a regulated framework through its registered entities and partners, adhering to federal, state, and international compliance standards. Our licensing and registrations enable us to provide secure, compliant, and institution-grade payment and digital asset services across multiple jurisdictions. For the most up-to-date information, please refer to our Licensing & Regulatory Disclosures page.